Customers Are Important – 8 Ways to Make Them Feel That Way
'Designing Strategies' newsletter July - August 2018 Volume 15 - Issue 84 Customers are important. They are probably the most important element of any business. They represent sales and revenue that keeps your business going. If we ask a thousand small business owners if they have good - or great - customer service, the majority would yell out: "Yes, of course!" Everyone seems to think they have awesome customer service. Could that be because they have never heard, or paid much attention to complaints? On the other hand, what if we ask the same number [...]